Account Director
Reports to VP, Partnerships
Cinco drives brand innovation for leaders of next. We combine creative intelligence with the power of design to amplify brands, products, and experiences that move business and culture forward. This role is central to building strategic partnerships and providing the bridge to our services, capabilities, and the value we offer to progressive business and marketing leaders. Account Directors at Cinco foster world-class design and strategy. They understand what strong client relationships require and the best practices for growing them while delivering an exceptionally high level of customer service. In this role, you will initiate, establish, and grow client relationships, brief in and guide diverse branding programs, and expand our influence, impact, and reputation with both new and existing clients.
You’ll work with our business teams to maximize opportunities and continually deliver successful programs while partnering with creative leaders to develop and execute best-in-class strategies and creative solutions to meet our client’s business challenges. You’ll lead the charge in defining strategies for client engagements for complex cross-functional and multi-disciplinary programs, executing multiple projects from start to finish. You’ll play a leading role in business development across strategic markets and cultivate an expanding portfolio of partnerships that endure. You’re curious, optimistic, self-driven, and always learning. You’re an effortless communicator, able to distill clarity from complexity and present possibilities with pragmatism. You set high standards for yourself and those around you, continually striving for excellence while collaborating effortlessly to achieve it. You’re passionate about brand building and committed to staying ahead in a shifting marketplace. You’re principled in your approach and put trust and reliability first. That’s why our teams love working with you and why our clients know they count on you when it matters most.
Experience
- 7+ years of account management within an agency or marketing department setting, including interfacing with senior-level contacts, managing creative teams/outside creative resources, and defining program engagements for solving core business objectives.
- Minimum of 5 years individual and team management experience, including experience developing and mentoring teams.
- Minimum of 5 years of creative/brand management, risk management, and program execution experience.
- Deep knowledge and experience in defining and executing a wide variety of integrated brand efforts, development cycles, processes, and best practices.
- New business development experience and expertise are required.
- Knowledge and expertise in the industries and market segments we serve.
Skills and requirements
- Grow and maintain client relationships by providing strategic and tactical leadership.
- Identify, build, maintain, and grow relationships with client stakeholders. Influence strategy and design.
- Manage, motivate, and/or mentor teams. Have a positive impact on agency business and culture. Improve the team and be a leader.
- Assure internal and external stakeholders are aligned on the program’s core objectives and requirements.
- Be comfortable presenting strategy and creative concepts to clients and pitching new business.
- Exhibit stellar verbal and written skills, as well as analytical and problem-solving skills.
- Forecast, track, and report on client programs and provide key insights to our leadership team to inform business operations and strategic planning.
- Lead cross-functional, multi-disciplinary programs and/or campaigns; seasoned ability to plan, strategize and execute with a deep understanding of brand building.
Responsibilities
- In partnership with Creative Lead, maintain business development pipeline for your category team, tracking and prioritizing opportunities based on the studio’s strategic goals and team targets.
- Assess and qualify organic growth opportunities.
- Regularly update tracking tools such as pipeline and reporting database.
- Maintain detailed client tracking to keep studio leadership updated on current and new client activity.
- Lead RFP and pitch presentations in partnership with Creative and Project Management Leads.
- Proactively reach out to both new and existing contacts in your network with timely news, updates, or milestones.
- Manage, negotiate, and define proposals and scopes of work and client engagement models (in partnership with the Project Management lead).
- Successfully onboard new clients.
- Negotiate and gain scope alignment with clients, educating them when needed to ensure there is a clear understanding of processes and deliverables.
- Create and maintain strong relationships with Project Management and Creative leads across a portfolio of work.
- Drive the strategic communication planning process of complex integrated client programs and campaigns internally and externally.
- Detect, mitigate, and/or resolve client engagement risks, issues, conflicts, and disruptions.
What We Offer
- Competitive salary, full medical, dental, and vision benefits package, along with 401k matching, and more.
- Generous PTO package and paid holidays
- Opportunity to work in a studio that truly brings creative excellence to the forefront of every engagement with a chance to make a difference in a small, highly productive environment
At Cinco, we create the ideas, platforms, products, and experiences that help progressive brands thrive. We work with some of the world’s leading technology, entertainment, lifestyle, and athletic brands. Our work is rooted in relevance, authenticity, and impact. This demands a crew of informed and talented individuals who come from all corners and have an edge that keeps us dynamic and fresh.